You’ve probably read our story of a few weeks ago about the lack of map updates for Kia vehicles with satellite navigation.
After switching to an in-house system the owners of vehicles with the older system were left high and dry after Kia’s licensing agreement with its original supplier, Here Maps, expired at the beginning of last year.
All was not lost, however, because after months of negotiation, Kia finally revealed it had found a solution for the majority of owners – about 45,000 vehicles.
Those with older 2012 and 2013 models — another 20,000 or so customers — were plumb out of luck.
The technology did not exist anymore.
Buyers were initially promised two complimentary map updates over a three-year period, one at the 12-month anniversary of purchase, the second at 24 months – as part of what was called Mapcare.
Those who had already used their quota would be asked to pay around $250 for an update.
Fortunately, our 2015 Kia Sportage, which still has 2014 Australian and New Zealand maps, was one of the vehicles that qualified for an update and, even better — it wouldn’t cost us a brass razoo.
The latest map for our car, we were told, was Quarter 3, 2016 — still two years out of date but, hey, better than four?
Forewarned with this information, my wife booked the car in for its 30,000km service and asked if they could please update the maps.
“I don’t know whether there is an update available, but I’ll check,” she was told.
Just to make sure, I phoned the day before. It’s a good thing I did because there was no note on the booking about any map update.
I gave the girl the information and she said she’d pass it on.
Job done . . . or so I thought.
When my wife picked up the car we were told the update had been carried out and later that evening I checked to make sure.
They’d done the update all right — for New Zealand — very handy if we happened to be shipping the car over there for a fly-drive holiday – but not much use otherwise.
How could something so easy be so hard.
And, if I was having trouble, how would the average customer get on?
I phoned the service manager and told him what had happened.
No, no, no. Even though it said the map for Australia was still Q3 2014 – he tried to tell me the map had in fact been updated.
Really? That would take a bit of convincing.
He requested a screenshot which I emailed to him.
Later I got a call to say they were waiting on Kia to get back to them.
That was Friday.
On Tuesday my wife — not me — got a call to say yes, the update hadn’t in fact worked and they’d need the car for about 30 minutes again.
I guess the manager hadn’t wanted to eat humble pie and call me – I mean what would I know?